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Your 7ja97 account brings bKash, Rocket and bank transfer into one wallet so you can fund your balance, request a withdrawal, or check a transaction without switching between apps. Access and availability depend on your local law and eligible region.
Open the deposit section from your account menu and you will see the payment options configured for your region. bKash and Rocket are the two wallet rails we have set up for Bangladesh, so most deposits start there. Select your method, enter the amount shown as valid in the deposit field, then confirm on your wallet app.
Log in and tap the wallet icon or go to Account then Deposit. The screen shows the methods available in your region — bKash and Rocket appear at the top for Bangladesh.
Select bKash or Rocket. The screen displays the account number to send to. Do not change this number or the transaction may not be matched to your account.
Type the amount inside the limits shown on the deposit screen, then confirm the transfer inside your bKash or Rocket app. Keep the reference number your wallet generates.
Return to the account history tab. When the deposit is matched, your balance updates. If it has not appeared, bring the wallet reference number to live chat support.
Withdrawal requests go through the same wallet rails as deposits — bKash and Rocket are the primary payout routes for Bangladesh accounts. Before you submit a request, check that the wallet number on file in your account matches the one registered to your wallet. A mismatch is the most common reason a withdrawal is held for review.
Go to Account then Withdrawal. The page lists the methods you can use based on your account status and the deposit method you last used.
Check that your registered bKash or Rocket number is correct before entering an amount. Update it through account settings if it has changed since you last withdrew.
Type the withdrawal amount within the range shown on the page. Amounts outside the displayed limits will not be accepted until you adjust the figure.
Confirm the request and monitor its status in the account history tab. The record shows whether the withdrawal is pending, in review, or completed.
Some account actions — including higher withdrawal amounts or adding a new wallet number — may trigger a verification step. When that happens, the account page shows exactly which fields you need to fill or which documents to attach; we only ask for what the screen actually requests, so do not send anything that is not listed there.
The account page shows the specific fields and documents required for your verification step. Do not submit documents that are not listed — only respond to what the screen asks for.
The name on your bKash or Rocket account should match the name on your 7ja97 account. A mismatch is flagged automatically and may pause withdrawals until resolved.
A banner on the account home page appears when a verification action is waiting. Check it each time you log in if a withdrawal is taking longer than expected.
If the verification screen is unclear or a step is not loading correctly, open live chat from the help section. Have your registered wallet number ready when you do.
We support the wallet rails and bank routes that Bangladesh account holders already use day to day. bKash and Rocket cover the majority of deposits and withdrawals. Bank transfer is available for accounts where it has been enabled. Check the deposit or withdrawal page inside your account to see which methods are active for your region and account status — availability depends on local law and eligible regions.
Mobile wallet deposit and withdrawal. Send from the bKash app to the number shown on the deposit screen. Keep the reference number your bKash app generates.
Rocket wallet for deposits and payouts. The account number appears on the deposit page. Confirm the transfer inside the Rocket app and note the transaction ID.
Available on eligible accounts. Use the account details shown on the deposit page and include any reference code displayed so the transfer is matched correctly.
Every deposit and withdrawal on 7ja97 generates a record in the account history tab. Matching that record to your wallet statement is straightforward once you know what each field means. The reference number your bKash or Rocket app shows is the link between the two — keep it until the account record shows a completed status. If the two sides do not match, that reference number is what support needs to investigate.
Your bKash or Rocket app generates a unique transaction ID for every transfer. Copy it immediately — it is the primary identifier we use to locate and match a deposit or withdrawal on our side.
Account history shows each transaction as pending, in review, or completed. Pending means we have the request but it has not been processed yet. In review means a check is in progress. Completed means the funds have moved.
Open Account then History to see a list of every deposit and withdrawal in date order. The amount, method, and current status appear on each row. Filter by date if you are looking for a specific transaction.
Save your wallet confirmation screenshot and note the date and amount for any transaction you cannot find in your account history. Live chat can use this information to locate the record on our end.
Transaction security on 7ja97 starts with making sure you are on the right domain — 7ja97 — before you enter any account details. Beyond that, the safeguards built into the account flow cover identity confirmation, wallet ownership checks, and a published support path if something goes wrong.
Always confirm the address bar shows 7ja97 before logging in. Phishing pages copy the look of a site but cannot replicate the real domain. Bookmark the address directly rather than following links in messages.
When our system detects a change to your account — a new wallet number, a large withdrawal, or a login from an unfamiliar device — a verification step activates. Follow the fields shown in your account to clear it.
Withdrawals are matched to the wallet registered in your account. We cross-check the wallet name against the account name as part of this step, which prevents funds from being sent to a wallet you did not register.
If a transaction is held, flagged, or missing, live chat is the fastest path to a resolution. Have your registered wallet number and the transaction reference from your bKash or Rocket app ready before you start the chat.
Below are the questions we see most often about deposits, withdrawals and account verification. If your question is not covered here, live chat support can handle payment and account queries directly.
Go to Account then Deposit, select bKash, and send to the number shown on that screen. Confirm the transfer inside your bKash app and note the reference number. Your balance updates once the transfer is matched on our end.
bKash and Rocket are the primary wallet options for Bangladesh. Bank transfer is available on eligible accounts. The deposit and withdrawal pages inside your account show which methods are active for your region and current account status.
Check the status in account history first. If it shows pending or in review, the request is still being processed. If it shows completed but your wallet has not received the funds, bring the transaction reference to live chat with your registered wallet number.
Note your bKash or Rocket transaction reference number and the time of the transfer, then open live chat. We can locate the transaction on our end using that reference and confirm whether it has been matched to your account.
Withdrawals go to the wallet registered in your account. If you need to update your wallet number, do so through account settings before submitting a withdrawal request. A name mismatch between the wallet and your account may trigger a verification step.
Changes like adding a new wallet number, a withdrawal above a certain threshold, or a login from a new device can activate a verification step. The account page shows exactly which fields or documents are needed — follow only what appears on that screen.